Frequently asked questions

Absolutely. Every product is sourced directly from the brands or their official distributors — never grey-market. What you order is exactly what we ship.

UK orders are dispatched within 1–2 working days and typically arrive in 2–4 working days. Delivery is free on orders over £30, and £4.00 below that.

Right now we ship within the UK only. International shipping is on our roadmap — join the glow list in the footer to hear when it launches.

Unopened items can be returned within 14 days of delivery for a refund. For hygiene reasons we can't accept opened skincare unless it's faulty. See our refund policy for full details.

Many of our picks are gentle, barrier-friendly formulas — but everyone's skin is different. Check the “Skin type” and “Key ingredients” on each product page, and patch-test new products first.

Start simple: a gentle cleanser, a hydrating toner or essence, a moisturiser and a daily SPF. Our Ritual guide walks you through a full morning and evening routine, step by step.

Keep products in a cool, dry place out of direct sunlight, with lids closed. This helps active ingredients stay effective for longer.