Shipping Policy

Everything you need to know about how and when your Mi & Glow order reaches you — and what to do if you need to send something back.

1. Where we deliver

We currently deliver to addresses within the United Kingdom only. We're working on international shipping — join our newsletter to hear when it launches.

2. Delivery options and costs

Service	Estimated delivery	Cost
Standard — Royal Mail Tracked 48	2–3 working days	£4.00 Free on orders over £30
Express — Royal Mail Tracked 24	1–2 working days	£5.00 Free on orders over £55

Delivery costs are calculated automatically at checkout, and any free delivery you've qualified for is applied there too.

3. Dispatch times

We aim to dispatch orders within 1–2 working days. Orders placed before 2pm on a working day are usually processed the same day; orders placed after 2pm, or on a weekend or bank holiday, are processed on the next working day. Working days are Monday to Friday, excluding UK bank holidays.

Delivery estimates run from the day of dispatch, not the day you order, and are estimates rather than guarantees — Royal Mail services can occasionally take longer during busy periods.

4. Tracking your order

Both of our delivery services are fully tracked. You'll receive a dispatch confirmation email with your tracking number as soon as your parcel is on its way.

5. Missing or delayed parcels

If your tracking hasn't updated or your parcel hasn't arrived within the estimated window, please check with your neighbours and your local sorting office first, then email us at info@miandglow.co.uk with your order number and we'll chase it up with the courier.

Because a parcel is often simply delayed rather than lost, Royal Mail does not treat an item as lost until a set period has passed — usually 10 working days after the due delivery date. We're unable to send a replacement or issue a refund until that period has passed and any investigation with the courier is complete, and we'll keep you updated throughout. This does not affect your legal rights if an order is ultimately not delivered.

6. Incorrect address & failed delivery

Please double-check your delivery address at checkout — we can only ship to the address you provide. If an order is undeliverable or returned to us because the address was incomplete or entered incorrectly, or because it was not collected from the local sorting office in time, we'll contact you to arrange redelivery. A further postage charge will apply to resend the parcel.

If you'd prefer a refund on a returned order in these circumstances, we'll refund the price of the goods but not the original or return postage costs. If you spot a mistake in your address, email us at info@miandglow.co.uk as quickly as possible — if your order hasn't yet been dispatched we'll do our best to correct it.

7. Returns & refunds

Need to send something back? You have 14 days from delivery to return unopened, unused items in their original sealed packaging. For full details — including how to start a return, your statutory cancellation rights, return postage, and refund timings — see our Refund Policy. If an item arrives faulty, damaged or incorrect, we cover the cost of putting it right; please email us with your order number and a photo.

Any questions about delivery or returns, email info@miandglow.co.uk — we're happy to help.